Privacy
Policy.

1About this policy

Kynd Studios (ABN: 37 836 137 606) ("Kynd", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, purchase our services, attend our studio, or interact with us in any way. By using our services, you consent to the collection and use of your information as described in this policy.

2What personal information we collect

We collect personal information that is necessary to provide our services and operate our studio. This includes:

Information you provide directly

• Name, email address, phone number and date of birth
• Payment information (processed securely via Stripe — we do not store card details)
• Health information provided in pre-exercise intake forms, including injuries, medical conditions, pregnancy and postpartum status
• Emergency contact details
• Responses to custom questions when purchasing memberships or packages
• Teacher application information (qualifications, work history, references)

Information collected automatically

• Booking and attendance history
• Class preferences and membership status
• Website usage data (via cookies and analytics tools)
• Communications sent to us by email, SMS or through our app

3How we collect your information

We collect personal information in the following ways:

• When you purchase a class, pack, membership or service through our website or Momence booking platform
• When you complete a pre-exercise intake form
• When you register for teacher training, events or workshops
• When you contact us by email, phone or social media
• When you complete a lead form on our website
• When you apply to join our teaching team
• Through our marketing communications (where you have opted in)

4How we use your information

We use your personal information to:

• Process bookings, payments and memberships
• Provide and manage our fitness services safely and effectively
• Send booking confirmations, receipts and class reminders
• Send marketing communications, promotions and studio updates (where you have opted in)
• Manage your account and membership
• Respond to your enquiries and provide customer support
• Comply with our legal and regulatory obligations
• Improve our services, website and class offerings
• Process teacher applications and manage employment records

We will not use your personal information for any purpose that is inconsistent with this policy or that you would not reasonably expect, unless you have consented or we are required to do so by law.

5Third-party platforms — Momence and Stripe

We use third-party platforms to operate our booking and payment systems. Your personal information is processed and stored by these platforms in accordance with their own privacy policies.

By using our services, you acknowledge that your information will be processed by these platforms. We take reasonable steps to ensure these platforms maintain appropriate security and privacy standards.

6Disclosure of your information

We do not sell, rent or trade your personal information to third parties. We may disclose your personal information to:

• Service providers — including Momence, Stripe, and email marketing platforms, solely to facilitate the delivery of our services
• Our staff and teachers — who need access to your information to provide our fitness services, including health information relevant to safe participation
• Professional advisors — including accountants, lawyers and insurers, where necessary
• Regulatory bodies — where required by law, court order or government authority

Where we disclose your information to third parties, we take reasonable steps to ensure they handle it in accordance with the Australian Privacy Principles.

7Overseas disclosure

Some of our third-party service providers, including Momence and Stripe, may process or store data on servers located outside Australia, including in the United States. By using our services, you consent to your information being transferred to and stored in overseas locations. We take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles.

8Marketing communications

We may send you marketing communications including promotions, class updates, event invitations and studio news. You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any email we send
• Replying STOP to any SMS we send
• Emailing [email protected]

Opting out of marketing communications will not affect transactional communications related to your bookings or membership.

9Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

• Using industry-standard encryption for payment processing (via Stripe)
• Restricting access to personal information to staff who need it to perform their role
• Using password-protected systems and platforms
• Securely storing physical documents

While we take reasonable precautions, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your information has been compromised, please contact us immediately at [email protected].

10Your rights — access, correction and complaints

Access and correction

You have the right to request access to the personal information we hold about you, and to request corrections if the information is inaccurate, incomplete or out of date. To make an access or correction request, email [email protected]. We will respond within 30 days.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us by emailing [email protected]. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11Cookies and website tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic and support marketing activities. You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

12Children's privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or guardian. If you are under 18, please have a parent or guardian complete any forms or purchases on your behalf.

13Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

14Contact us

For any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us: