How do I cancel or reschedule a class?
All booking changes must be made via the Kynd App or website — not via email, text, phone or social media. Cancel or reschedule at least 4 hours before class start time to avoid losing your pass. Late cancellation fee: $20. No-show fee: $25 (unlimited memberships).
Where is the Stratford studio?
We're at
96 Magazine Street, Stratford. Watch our
guided tour with Claudia for parking tips, how to find the entrance, and what to expect when you walk in. We're easy to find once you know what you're looking for.
I'm on the waitlist — what happens?
Add yourself to the waitlist — a spot almost always becomes available. You'll be automatically notified via the app or email when one does. Make sure your notifications are turned on and cancel via the app immediately if you no longer want the spot.
One more thing worth knowing: classes require a minimum of 3 people to run. The best way to keep your favourite classes on the timetable is to book them consistently. Your bookings directly support the classes you love.
What do I need to bring?
Reformer: grip socks (available at reception), water bottle, towel. Mat classes: your own mat (borrowing available), water bottle, towel. Yoga: mat, water, comfortable layers. All other equipment is provided in the studio.
I didn't get a confirmation email — am I booked?
Check your bookings in the Kynd App — that's the most reliable way to confirm your spot. Confirmation emails can land in spam or promotions folders. If you're still unsure, email
[email protected].
I have an injury or I'm pregnant — can I still come?
Yes. Please let your teacher know when you arrive and we'll make sure you're supported throughout. Many of our classes are explicitly injury and prenatal-friendly. If you're unsure which class to choose, email us first.
