How do I cancel or reschedule a class?
All booking changes must be made via the Kynd App or website — not via email, text, phone or social media. Cancel or reschedule at least 4 hours before class start time to avoid losing your pass. Late cancellation fee: $20. No-show fee: $25 (unlimited memberships).
Where is the Stratford studio?
We're at
96 Magazine Street, Stratford. Watch Claudia's
guided tour above for parking tips, how to find the entrance, and what to expect when you walk in.
I'm on the waitlist — what happens?
Add yourself — a spot almost always becomes available. You'll be notified automatically via the app or email. Turn notifications on and cancel immediately if you no longer want the spot.
Classes require a minimum of 3 people to run. Book consistently to keep your favourite classes on the timetable.
What do I need to bring?
Reformer: grip socks (at reception), water, towel. Mat classes: your own mat (borrowing available), water, towel. Yoga: mat, water, comfortable layers. All other equipment provided.
I didn't get a confirmation email — am I booked?
Check your bookings in the Kynd App — most reliable way to confirm. Confirmation emails can land in spam. Still unsure? Email
[email protected].
I have an injury or I'm pregnant — can I come?
Yes. Let your teacher know when you arrive. Many classes are explicitly injury and prenatal-friendly. Unsure which class? Email us first and we'll point you in the right direction.
